Until further notice the following responses have been implemented
Social distancing
  1. Exercise classes cancelled
  2. Closure of Kurralta Park and St Marys clinics
  3. Only one client at a time permitted in the Hove clinic
  4. Only two staff in the Hove clinic
  5. Reception staff remain 1.5m distant from clients at all times
  6. Physiotherapists limit physical contact with clients to 15 minutes. For the remainder of the consultation, the Physiotherapist remains 1.5m distant from the client.
  7. Telehealth appointments available
Vulnerable clients 
  1. Telehealth appointments are mandatory
  2. If a clinic appointment is essential, then the clinic provides the client and staff with Personal Protective Equipment
Restricted entry to Hove clinic
The clinic door will be locked. Reception staff will admit the client once the following screening measures have been completed:
  1. Temperature checks conducted by reception staff
  2. No symptoms of cough, shortness of breath or flu-like symptoms
  3. No interstate or overseas travel within the previous 14 days
  4. No contact with persons known or suspected to have COVID-19
Hand hygiene
  1. Reception staff provide clients with hand sanitizer to use before they enter the clinic
  2. All staff complete hand hygiene after every contact with the client
  3. Reception staff provide clients with hand sanitizer to use after they have exitted the clinic 
Surface cleaning
  1. A full surface clean of the clinic is completed at the beginning and the end of every consulting day
  2. A surface clean of the bathroom facility is completed after every use
  3. A surface clean of the consulting space is completed after every client
  4. A surface clean of the reception desk and HICAPS machine is completed after every use
Financial hardship 
We understand that the financial impact of COVID-19 is not only being felt by our clinic but also that some of our clients will be struggling with loss of income. Our Practice Manager has instituted the following strategies for mutual benefit:
  1. Deposit on appointment bookings – where you can afford it, you can assist us to remain open by paying a $30 deposit when you book your appointment
  2. Care plans – on request, we will waive the gap and bulk bill Medicare
  3. MBO – On request, we will waive the gap and accept Medical Benefit only from Private Health Funds